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Presentations:
Outrageously Successful
Relationships:
This keynote/general session
presentation serves an eclectic audience, something in it for everybody. All
the attendees at your meeting will receive value from this session. Through the
alliance and business relationship window, Rigsbee shares the four keys to
successful internal and external business (and personal) relationships.
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Focus on getting things done
rather than being right.
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Make your Relationship Bank
deposits.
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Do your Relationship Value
Updates regularly.
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Keep your word.
Through humor and personal stories,
Rigsbee will connect with your meeting attendees, helping them to understand the
Relationship Value Equation. This program delivers double value for your meeting
attendees: business and personal relationship improvement. Outrageously
Successful Relationships is an outstanding program for business alliance
partners to attend together. It is also a dynamite program at which to include
spouses. Many of the ideas for this presentation came from Rigsbee's second
book, Developing Strategic Alliances. Men believe it to be a business
book, yet women know it's a book about relationships. Treat your attendees to
double the pleasure, double the value.
Helping Your Employees to have Emotional Ownership:
Do you want your employees to have an
emotional ownership in the success of your business, even though they are not an
owner? Do you want them to take risks and make intelligent decisions in your absence?
Learn how to develop a powerful team dedicated to moving your business forward.
Develop relationships at work, that work!
The
PARTNER Model is the answer. Discover the magic in permission cards.
Explore low cost
employee recognitions and how to use
Rigsbee's successful employee recognition certificate system. Learn which
recognitions have legs (long-term value) and which are a flash in the pan
(little value). Your employees will be as excited about your business as are
you. And, if you're not excited, you will be.
The
PARTNER Model:
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Participation
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Acceptance
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Recognition
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Tell the Truth
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Net of Safety
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Enthusiasm
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Renewal
Is
it Customer
Service, Satisfaction, or Perceived Value?
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“Serve me, delight me, and
amaze me or I’ll go somewhere else.” This is what your customers,
consumers and buyers are saying every time they make a purchasing decision.
Customer service is a means to an end, not an end in itself. Customer
service is a conduit for delivering perceived value to your customers. If
they believe they are getting the value they want and need, and feel good
about doing business with you, they will do it again.
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Move beyond customer service and
satisfaction to value. Delight your customers with value. Deliver the value
they believe they want. Help them to feel great about doing business with
you. Through increased choice, customer expectations in the twenty-first
century have reached new heights. This program, through leading edge
strategies, will enable you to shift and become a valuable partner
with your customers. By understand their needs and creatively delivering
incredible value; you can exceed your customer’s expectations.
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Go beyond modeling the
traditional customer service masters. Shift your organization to the
culture necessary for delivering on your customer’s price-service-value
expectations. When you learn what your customers want and perceive as
valuable, only then can you deliver the level of service necessary to
compete in today's super heightened customer expectations. Your team can
deliver the kind of perceived value your customer’s demand.
Your Journey to Emotional Ownership
Looking
for, or possibly even lost the fire in your belly, the drive to win? When you understand
the success journey and where you are on the path, the task becomes possible. In this inspirational keynote, learn
the art and science in developing your own Emotional Ownership. The science is
the how to side and the art is the application of the science into your life.
Rigsbee provides you with both the hope, and the how. Have the success
you desire, the success you dreamed was only available to others.
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